Customer Service

FAQ

CONTACT

WARRANTY

FURNITURE CARE

Follow Us

  • Grey Instagram Icon
  • Grey Twitter Icon
  • Grey YouTube Icon
  • Grey LinkedIn Icon

© 2019 VERANDA CLASSICS. ALL RIGHTS RESERVED.

LEGAL DISCLAIMER | PRIVACY POLICY

Warranty

GENERAL RESIDENTIAL WARRANTY:

We warrant all our residential use furniture frames for seven (7) years from the date of the original purchase by the residential owner. The warranty applies only to the original purchaser. If your frame fails structurally during normal usage we will repair, refinish or replace the frame at manufacturer’s discretion (with same or similar product if discontinued) without charge. Damage as a result of dropping, breaking or misuse for the intended use of a cast part other than a weld is not covered under this warranty. Due to the unique nature of hand-applied finishes the color of a replacement item(s) may not match exactly.


GENERAL COMMERCIAL WARRANTY:

We warrant all our commercial use furniture frames for one (1) year on the frame and two (2) years on the finish from the date of purchase. Commercial use is defined as use in any public area. If your frame fails structurally during normal usage within one (1) year, or if the finish peels, cracks or blisters within two (2) years from the date of purchase, we will repair, refinish or replace the frame (with same or similar product if discontinued) without charge. Damage as a result of dropping or breaking a cast part other than a weld is not covered under this warranty. Use of the product in the common area of a condominium, cooperative or planned use development property is considered commercial use. Due to the unique nature of hand-applied finishes the color of a replacement item(s) may not match exactly.


FRAMES:
Frames are warranted to be free from defects in materials and workmanship for a period of 7 years (one (1) year for commercial use). Damage to frames or welds due to improper assembly or exposure to water and sub-freezing temperatures is not covered. Breakage that is a result of the product being misused, dropped, acts of nature, acts of war, and vandalism are not covered.

FINISH:

The finish is warranted against peeling, cracking, or blistering for a period of two (2) years provided the product has not been scratched or abraded. Scratches and chips resulting from normal wear and tear are not covered. Fading resulting from exposure to elements is not covered. Stains as a result of chemical spills and certain food items are not covered.

 

FABRIC (IF APPLICABLE):

Slings, fabrics and cushions are warranted for a period of one (1) year from original date of purchase, against seams separating or tearing. Fading or discoloration resulting from exposure to the elements, chemicals, or from spills is not covered. Sunbrella® and Outdura® 100% solution dyed acrylic fabrics are warranted for a period of five (5) years from original date of purchase from fading or discoloration except resulting from chemicals or spills.

TERRAFAB (IF APPLICABLE):

TerraFab dining and occasional table tops are warranted for a period of two (2) years from original date of purchase against fading, discoloration, peeling or cracking. Scratches and chips resulting from normal wear and tear are not covered.

 

*TerraFab material is a proprietary blend of stone powder, inert minerals and brine with a curing process that simulates natural materials (ie: stone, wood, wicker etc.).

 

VINYL STRAPS (IF APPLICABLE):

Straps are warranted for a period of one (1) year from original date of purchase against breaking, separation or tearing. Fading or discoloration resulting from exposure to the elements, chemicals, or from spills is not covered.

 

WICKER (IF APPLICABLE):

All weather wickers are warranted for a period of three (3) years from original date of purchase against breaking, tearing or fading. Fading or discoloration resulting from chemicals or spills is not covered.

 

UMBRELLAS:

Umbrella frames are warranted for a period of one (1) year from original date of purchase, against defects in material and or workmanship. Fabrics on umbrella canopies are covered for one (1) year or five (5) years, as listed above in Fabrics. Damage resulting from high winds or other acts of nature is not covered.

 

FIRE PITS:

All Veranda Classic gas and wood burning fire pits are warranted for a period of one (1) year from original date of purchase, against defects in material and/ or workmanship. Rust is not covered on steel parts.

 

STONE TOPS:

All stone tops are warranted for a period of one (1) year from original date of purchase against defects in material and or workmanship. Breakage, discoloration, staining, and/or any other weather related issues are not covered. Because stone is a natural and porous material it is expected that some discoloration and/or fading will occur over time. Natural stone tops must be re-sealed on at least an annual basis with a good stone sealant in order to maintain their luster and color; this warranty does not cover stone tops that have not been re-sealed annually. Proof of compliance is required.

 

GLASS:

Glass is not covered by warranty. The table frame is covered for seven (7) years, as noted above, against defects in material and/or workmanship.

 

SHIPPING & HANDLING:

The manufacturer will pay shipping and handling charges within continental North America on warranty claims for a period of one (1) year from original date of purchase. Shipping and handling charges after one (1) year are dealer's responsibility. Shipments outside continental North America are not covered at any time or for any reason.

 

WARRANTY EXCLUSIONS:

Failure caused by unreasonable or abusive use. Furniture that were clearance items, display models or items purchased in an “as is” condition, freight damage, furniture damaged by acts of nature, vandalism, fire, abuse, lack of proper care and maintenance, or improper assembly; straps and fabric against normal fading or discoloration from exposure to elements, oils, spills, fluids or chemicals; table top against breakage; hardware against corrosion or rusting; buckling or splitting of tubing resulting from exposure to water and freezing temperatures; glass table tops, purchased or replacement parts; plastics. Also excluded: loss of use of time and/or inconvenience, money, travel, packaging or any other consequential or incidental damages. In no event shall Foremost Groups Inc. responsibility exceed the value of the replacement product.

 

Warranty is to the original purchaser when items are purchased from one of our authorized retailers and is not transferable. Displays and/or Floor Models sold “AS IS” are not covered. All warranty claims must be submitted with a dated register receipt within the warranty period. Should replacement of the warranted item be unavailable, Foremost Groups Inc. reserves the right to substitute items of our choice similar in style, color and quality. For quality control purposes and verification, we reserve the right to request photographs of the damaged item(s). The terms of this warranty are subject to change without notice. To obtain warranty service please contact Foremost Groups Customer Relations Department toll free number at 1-800-443-1410 (USA) between the hours of 8:30 am and 5:00 pm EST, Monday thru Friday or fax your request to (973) 428-8026 or email us at customerservice@foremostgroups.com or visit our website at www.foremostgroups.com.

 

 Sunbrella® is a registered trademark of Glen Raven, Inc.

Outdura® is a registered trademark of Sattler Corp.